A simple system for tracking, prioritizing, and solving customer support tickets
As a Master Zendesk Partner, FayeBSG implements, customizes, integrates, manages, and supports all Zendesk platforms.
FayeBSG is a Master Zendesk partner that helps you create Zendesk Support programs that put all your customer support interactions in one place. The benefits of working with us include:
- We help design and scale your Zendesk Guide Implementation & CX Strategy.
- We’re authorized by Zendesk to provide support and manage the full Zendesk Suite.
- We build Zendesk Integrations to connect your existing tech stack to Zendesk.
- We’re defined by our core values, and firmly believe anything is possible.
Zendesk Support is a help desk that helps you track, prioritize, and solve your customer interactions
Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Support features include:
- Create multiple support requests with ticket forms
- Create customized conditional or custom fields to gather any info you could possibly need
- Provide support in over 40 languages
- Create personal ticket views based on status, assignees, or any other conditions
- Send a NPS® survey to measure customer loyalty and gather customer feedback
- Build custom reports to better understand your customers, measure operational efficiency, and improve your team’s workflow
- And much more…
