A simple system for tracking, prioritizing, and solving customer support tickets
As an Authorized Zendesk Implementation Partner, FayeBSG implements, customizes, integrates, manages, and supports all Zendesk platforms.
FayeBSG is the Zendesk Implementation partner that helps you create Zendesk Support programs that put all your customer support interactions in one place The benefits of working with us include:
- We help design and scale your Zendesk Guide Implementation & CX Strategy.
- We’re authorized by Zendesk to provide support and manage the full Zendesk Suite.
- We build Zendesk Integrations to connect your existing tech stack to Zendesk.
- We’re defined by our core values, and firmly believe anything is possible.
Zendesk Support is a help desk that helps you track, prioritize, and solve your customer interactions
Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Support features include:
- Create multiple support requests with ticket forms
- Create customized conditional or custom fields to gather any info you could possibly need
- Provide support in over 40 languages
- Create personal ticket views based on status, assignees, or any other conditions
- Send a NPS® survey to measure customer loyalty and gather customer feedback
- Build custom reports to better understand your customers, measure operational efficiency, and improve your team’s workflow
- And much more…
