Zendesk Sunshine, the open and flexible CRM platform

Bring everything full circle with Zendesk Sunshine. A CRM platform that is powered by data both inside and outside of Zendesk, so you can build any kind of application for customers or business users. Zendesk Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.

Get a complete view of the customer experience

Since Zendesk Sunshine is part of the full Zendesk Suite, users have a powerful offering that lets customer conversations flow seamlessly across channels, creating a better experience for both your business and your customers.

Zendesk Suite includes these powerful products in one convenient package:

  • Support: Integrated customer support
  • Guide: Knowledge base and self-service
  • Chat: Live chat and messaging
  • Talk: Call center software

Build standalone apps

Build custom apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.

Deliver interactive messaging experiences

Go beyond texting with AI, bots, and integrated apps for conversational business on any channel. Sunshine lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere.


Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.

Capture every customer interaction—like shopping cart, web, or mobile activity—to get a dynamic view of the customer journey.

Store and connect new data sources, like products and order history, for greater context about your customer.

Bring messages from every channel together into a single, unified view of the customer conversation.

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