FayeBSG is the Zendesk partner with the expertise to help clients create a knowledge base to help enhance an organization’s customer experience strategy. The benefits of working with us include:
- We help design and scale your Zendesk Guide Implementation & CX Strategy.
- We’re authorized by Zendesk to provide support and manage the full Zendesk Suite.
- We build Zendesk Integrations to connect your existing tech stack to Zendesk.
- We’re defined by our core values, and firmly believe anything is possible.
Zendesk Guide is a Smart Knowledge Base
Zendesk Guide organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”
Guide features include:
- Get started and customize your knowledge base quickly
- Create a unique self-service experience for your customers
- Empower agents with easy access to knowledge
- Develop and improve content across your team
- Organize and optimize your knowledge base
- Understand knowledge engagement and effectiveness through reporting and analytics
- And much more…