Zendesk Partner – Zendesk Implementation, customizations, training and support

Let Our Zendesk Experts Optimize Your Customer and Agent Experience

Kick-off your Efficiency Review today and leverage our Zendesk experts who will help identify areas for improvement and establish a fresh path forward to evolve your customer and agent experience.

Book Your Free 30-Minute Consultation
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What Type of Zendesk Optimization Do You Need?

Ticket
Deflection

Support Channel
Review

Support Tier
Review

Agent Group
Strategy

Feature Use
Review

Macros, Triggers, &
Custom Fields Analysis

Platform
Enhancements

Integration
Review

Zendesk Efficiency Reviews

  • FayeBSG’s Zendesk Efficiency Review process is executed by a team of certified Zendesk professionals who currently manage and support pre and post-launch Zendesk instances.
  • Leverage our Zendesk expertise to help you identify areas for improvement and establish a path forward to evolve your customer and agent experience.
  • Our team will run an initial assessment of your known pain points and evaluate your current and future state requirements.
  • We’ll complete an in-depth analysis of your tickets, installed applications, triggers, automation, custom fields, users, groups, organizations, ticket forms, macros, and more.

Zendesk Customization

  • When it comes to Zendesk partners, FayeBSG is different because of our 20+ years of experience building software integrations and customizations.
  • We create singular Zendesk customizations and help organizations create extraordinary customer experiences with Zendesk.

Zendesk Training

  • FayeBSG provides Zendesk training onsite with your team or through remote applications, such as Zoom, or your preferred conferencing program.
  • Our Zendesk training programs can be customized based on the scale of your organization, with a curriculum meant to help you get up and running efficiently.

We can help you make the most of Zendesk.
Give us a call and find out how today.