What Type of Zendesk Optimization Do You Need?
Macros, Triggers, &
Custom Fields Analysis
Zendesk Efficiency Reviews
- FayeBSG’s Zendesk Efficiency Review process is executed by a team of certified Zendesk professionals who currently manage and support pre and post-launch Zendesk instances.
- Leverage our Zendesk expertise to help you identify areas for improvement and establish a path forward to evolve your customer and agent experience.
- Our team will run an initial assessment of your known pain points and evaluate your current and future state requirements.
- We’ll complete an in-depth analysis of your tickets, installed applications, triggers, automation, custom fields, users, groups, organizations, ticket forms, macros, and more.
- When it comes to Zendesk partners, FayeBSG is different because of our 20+ years of experience building software integrations and customizations.
- We create singular Zendesk customizations and help organizations create extraordinary customer experiences with Zendesk.
- FayeBSG provides Zendesk training onsite with your team or through remote applications, such as Zoom, or your preferred conferencing program.
- Our Zendesk training programs can be customized based on the scale of your organization, with a curriculum meant to help you get up and running efficiently.