FayeBSG is a Master Zendesk partner with the expertise to help clients create a fast and effective way to offer live chat help—without interrupting your customer’s experience. The benefits of working with us include:
- We help design and scale your Zendesk Implementation & CX Strategy.
- We’re authorized by Zendesk to provide support and manage your Customizations and Data Migrations.
- We build Zendesk Integrations to connect your existing tech stack to Zendesk.
- We’re defined by our core values , and firmly believe anything is possible.
The Zendesk Chat Platform
Customer support isn’t limited to email and phone. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Chat Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.
Chat features include:
- Pre-chat & offline forms
- Chat Bots
- Chat Ratings
- File Sending
- Visitor Lists