SugarCRM Edition Comparison

Each edition includes:

  • Full sales, marketing and support automation, email integration, reporting, team selling, advanced security, workflow automation, social CRM
  • Support for 22 languages, unlimited API calls, regular back-ups of your customer data
  • Choice of either on-premise or cloud-based CRM deployment
Professional Edition Corporate Edition Enterprise Edition Ultimate Edition

Sugar Mobile*

Standard Reporting**

Sugar Mobile Plus*

Standard Reporting**

Sugar Mobile Plus*

Offline Client

Enterprise Reporting**

Customer Self-Service Portal

Sugar Plug-In For

Lotus Notes

Sugar Mobile Plus*

Offline Client

Enterprise Reporting**

Customer Self-Service Portal

Sugar Plug-In For

Lotus Notes

Sugar Connector To Lotus Domino Server

15 GB Storage*** 30 GB Storage*** 60 GB Storage*** 250 GB Storage***

MySQL and MS SQL

Database

SupportIBM

SmartCloud Enterprise****

MySQL and MS SQL

Database

SupportIBM

SmartCloud Enterprise****

MySQL, MS SQL,

Oracle and IBM DB2

Database SupportIBM

SmartCloud Enterprise****

MySQL, MS SQL, Oracle and IBM DB2

Database SupportIBM

SmartCloud Enterprise****

2 Support Contacts

Email Support

Support Portal Access

8×5, 4hr Response

Time SLA

Unlimited Support

Cases

3 Support Contacts

Email Support

Support Portal Access

12×5, 2hr Response Time SLA

Unlimited Support Cases

4 Support Contacts

Email Support

Support Portal Access

12×5, 2hr Response Time SLA

Unlimited Support Cases

Phone Support

5 Support Contacts

Email Support

Support Portal Access

12×7, 1hr Response Time SLA

Unlimited Support Cases

Phone Support

Go-live & Developer Support, Assigned Support Rep

* Sugar Mobile offers browser access on any smart phone and native apps for iPhone and Android. Sugar Mobile Plus also includes offline sync for BlackBerry, iPhone and iPad – these features are available with Sugar Corporate and above and are an a-la-carte option for Sugar Professional.

**Report Categories. Sugar provides two categories of reports: Standard reports and Enterprise reports. When you create a standard report, you use the Report Wizard, a Sugar query builder, to generate the report output. You can create several types of standard reports, as discussed in Report Types. When you create an enterprise report, you can write complex SQL queries. Only administrators can create Enterprise reports.
For information on creating standard reports, see “Creating Standard Reports” on page 159.
For information on creating enterprise reports, see “Creating Enterprise Reports” on page 174.

*** Document storage is only applicable to Sugar On-Demand. Additional storage can be purchased for any edition.

**** Sugar on IBM SmartCloud Enterprise is available through the following select partners; Highland Solutions (US), Open Symbol (EMEA), iZeno (APAC).

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Mobile CRM for iPhone, Android, Blackberry and iPad
SugarCRM is raising the bar and setting a new standard in Mobile CRM. Stay in touch while on-the-go with Sugar Mobile functionality.

Sugar offers smartphone and tablet access that is hassle-free so you can continue to work away from the office.

SugarCRM offers customers three mobile CRM options:

Mobile CRM: Sugar Mobile Browser

  • Access Sugar from any smartphone using the mobile browser.
  • Access Sugar from any tablet using the mobile browser.
  • Included in all CRM subscriptions.

Sugar Mobile Browser gives users ubiquitous access to SugarCRM from a smartphone or tablet using their browser. With Sugar Studio mobile editor, administrators can easily configure what fields and modules are visible from the smartphone. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity. Sugar Mobile Browser is included in all subscriptions.

Impact

  • Access Sugar from any smartphone, including smartphones running the Symbian and Windows Mobile operating systems.
  • Access Sugar from any tablet, including Android, BlackBerry and iPad
  • HTML5 charts ensure that you can view charts from the Apple iPad
  • Implement mobile functionality quickly and simply across all Sugar deployment options

Mobile CRM: Sugar Mobile

  • Access Sugar from a smartphone using a native application.
  • Available today for Android and iPhone and included in all CRM subscriptions.

Sugar Mobile is a native app that gives users access to SugarCRM data from any Android or iPhone smartphone, as long as they are connected to the Internet. With Sugar Studio Mobile editor, administrators can easily configure what fields and modules are visible to the Sugar Mobile user. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity. Sugar Mobile is included in all subscriptions.

Impact

  • Access your customer data from your Android or iPhone when you are connected to the Internet
  • Access Sugar reports
  • Integrate with mapping apps on the device
  • Integrate with mobile email clients
  • Log calls made from your device to Sugar
  • Implement mobile functionality quickly and simply across all Sugar deployment options

Mobile CRM: Sugar Mobile Plus

  • Access Sugar from a smartphone or tablet using a native application with offline sync capabilities, which also stores a copy of the CRM data securely on the mobile device.
  • Available for BlackBerry, iPad, and iPhone.
  • Included in Sugar Corporate, Sugar Enterprise, and Sugar Ultimate subscriptions, available as an a-la-carte add-on with Sugar Professional

Sugar Mobile Plus gives users access to SugarCRM data from their smartphone or tablet via a native application with offline sync capabilities, which also stores a copy of the CRM data securely on the mobile device. Sugar Mobile Plus is available for BlackBerry, iPad, and iPhone. Using the Sugar configuration tools, administrators can easily define what fields and modules are visible in Sugar Mobile Plus. This optimizes the mobile experience for the company’s road warriors, reducing downtime and increasing productivity.

Sugar Mobile Plus is included in the Sugar Corporate, Enterprise, and Ultimate subscriptions and is available as an a-la-carte add-on for Sugar Professional.

Impact

  • Access your customer data anytime from your BlackBerry, iPad, or iPhone whether or not you are connected to the Internet.
  • Automatically syncs your customer data when you connect to the Internet
  • Encrypts and stores your customer data locally on your device
  • For added security, administrators can remotely wipe all customer data from remote devices
  • Integrates with mapping apps on the device
  • Integrates with mobile email clients
  • Log calls made from your device to Sugar
  • Implement mobile functionality quickly and simply across all Sugar deployment options

Interested in learning more about CRM? Sugar experts from FBSG are standing by to offer professional advice.

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