FayeBSG Sugar Support
SugarCare – a FayeBSG ThingTM
We provide support to our Sugar clients on an ad hoc, as needed time & materials basis, or we provide a variety of support plans. Our SugarCare Support Plans are designed to fit a multitude of needs and budgets. See below for options
| Basic | Premium | Elite | Beyond | |
|---|---|---|---|---|
| Annual fee | $999 | $1,999 | $2,999 | $4,999 |
| E-mail support for Level 1 and Level 2 Issues |
Unlimited 24 hr response |
Unlimited 12 hr response |
Unlimited 4 hr response |
Unlimited 4 hr response |
| Phone support for Level 1 and Level 2 Issues |
1 Case / Month 24 hr response |
2 Cases / Month 12 hr response |
Unlimited 4 hr response |
Unlimited 4 hr response |
| Users & Security Managment |
NA | Included | Included | Included |
| Upgrade Management | NA | Included | Included | Included |
| Report & Dashlet Management |
NA | NA | 2 / Month | 4 / Month |
| Training Class Credits | NA | NA | 1 Class per Month |
2 Class per Month |
| Personal Account Manager |
NA | NA | Included | Included |
| Quarterly Planning Session |
NA | NA | Included | Included |
| Sugar Toolkit | NA | NA | Included | Included |
| Project Billing Rate Discounts |
NA | NA | 5% Discount | 10% Discount |
| Additional Sugar License Discounts |
NA | NA | NA | 5% Discount |
| Sugar Mobile e 5 Licenses |
NA | NA | NA | Included |