FayeBSG Sugar Support

SugarCare – a FayeBSG ThingTM

We provide support to our Sugar clients on an ad hoc, as needed time & materials basis, or we provide a variety of support plans. Our SugarCare Support Plans are designed to fit a multitude of needs and budgets. See below for options

Basic Premium Elite Beyond
Annual fee $999 $1,999 $2,999 $4,999
E-mail support for Level
1 and Level 2 Issues
Unlimited
24 hr response
Unlimited
12 hr response
Unlimited
4 hr response
Unlimited
4 hr response
Phone support for Level
1 and Level 2 Issues
1 Case / Month
24 hr response
2 Cases / Month
12 hr response
Unlimited
4 hr response
Unlimited
4 hr response
Users & Security
Managment
NA Included Included Included
Upgrade Management NA Included Included Included
Report & Dashlet
Management
NA NA 2 / Month 4 / Month
Training Class Credits NA NA 1 Class
per Month
2 Class
per Month
Personal Account
Manager
NA NA Included Included
Quarterly Planning
Session
NA NA Included Included
Sugar Toolkit NA NA Included Included
Project Billing Rate
Discounts
NA NA 5% Discount 10% Discount
Additional Sugar
License Discounts
NA NA NA 5% Discount
Sugar Mobile e
5 Licenses
NA NA NA Included