Get Ready to Create Customers for Life
Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.
The customer journey changed a lot for us with Sugar. Now we can react faster.
The Best Customer Experiences are Supported By Sugar Serve
Too many companies today are investing time and money to capture leads and land sales — only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need.
See every issue at a glance
Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.
Deflect support calls
Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.
Route cases intelligently
Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.
Understand and monitor support performance
With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.
Customer Service Will Never Be the Same
Give your customers the support they need, at a price you can afford. With Sugar’s clear and simple pricing — no hidden fees or gotchas.
GET THE SOFTWARE SUPPORT YOU NEED
We cut through the noise and equip marketers with the technology and expertise needed to easily deploy successful campaigns and improve ROI. Each new customer is assigned a dedicated onboarding expert who will walk them through asset creation for their unique business.
LEVERAGE SOFTWARE WITH A SERVICE
Our marketing automation experts can augment your efforts with a customized and consultative approach. We offer both tactical and strategic support on projects ranging from template design to overarching optimization and efficiency opportunities.
EXPAND YOUR REACH – NOT YOUR BUDGET
Sugar Market is upfront about platform costs. There are no up-charges for contacting support. No extra fees for advanced features. And when you integrate with Sugar Sell and Sugar Serve, you’ll get a complete customer view at a fraction of what you’d pay elsewhere.