Salesforce Service Cloud
FayeBSG Salesforce Consultants understand your need to work with a partner who offers personalized and customized Salesforce consulting services. Our Salesforce Service Cloud experts can work with your team to develop an extraordinary agent and customer experience to create truly meaningful engagements. Get in touch with us to learn how we can help you increase customer loyalty and retention with the Salesforce Service Cloud.
As a leading Salesforce partner with extensive Service Cloud / CX implementation and integration experience, we help clients create outstanding agent and customer experiences.
- We help design and scale your Salesforce Service Cloud implementation and strategy.
- We’re authorized by Salesforce to provide support and manage your customizations, data migrations, and more.
- We build Salesforce Integrations to connect your existing tech stack to Salesforce.
- We’re defined by our core values, and firmly believe anything is possible.
Salesforce Service Cloud Overview
Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.
In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience.
Companies of all sizes and across all industries are using Service Cloud to transform customer service. With Service Cloud, companies have been able to deliver faster, smarter, and more personalized service to their increasingly connected customers across multiple channels. The core features of Service Cloud include:
- Help your service teams work faster, no matter where they are.
- Provide instant support with self-service portals.
- Support customers on any channel, at any time, at scale.
- Deliver trusted and efficient service in the field.
- Work smarter with built-in AI.
- Go digital and prepare for change with an agile platform.