Our SugarCRM
HIPAA Compliance Capabilities

Health Insurance Portability & Accountability Act HIPAA is the acronym for the Health Insurance Portability and Accountability Act that was passed by Congress in 1996.

Through a series of interlocking regulatory rules, HIPAA compliance is a living culture that health care organizations must implement into their business in order to protect the privacy, security, and integrity of protected health information.

In relation to software developers and service providers, HIPAA compliance for SaaS means adherence to the administrative, technical and physical safeguards of the HIPAA Security Rule – provided the products you develop or the services you provide involve the creation, use or transmission of Protected Health Information (personally identifiable data about an individual).

As the Healthcare and Financial Services industries move toward an increasingly personalized model of patient and client care, the technology used by healthcare providers and financial institutions isn’t always up to the task. Many providers are still relying on older, more impersonal patient-client-management tools, which isn’t great for their overall customer experience.

Thankfully, this tradition is changing. SugarCRM offers a new variation of CRM technology designed with patients and client data in mind. Sugar simultaneously helps healthcare and financial services providers manage their daily data and security needs and provides a dramatic improvement to the overall customer experience.

The best HIPAA compliance software should be a comprehensive compliance solution that walks users through setting up, implementing, and maintaining HIPAA policies and procedures, tracks staff training, and ensures all appropriate safeguards are implemented to meet HIPAA Privacy and Security Rule requirements.

Many HIPAA compliance software solutions include templates for policies and HIPAA documents, such as business associate agreements. While these are certainly useful and can save compliance officers a great deal of time, HIPAA requires all policies and procedures to specific and relevant to each organization.

Sugar is a compliance software solution that makes it easy for policies, procedures, and HIPAA documentation to be customized to cover the specific ways that the organization creates, receives, uses, stores, and transmits protected health information.

Out of the box, SugarCRM is not HIPAA compliant, however, your  Sugar instance is can be managed and hosted by a HIPAA compliant partner, which ensures your CRM instance is compliant.