Flare CPG is the Zendesk Sunshine enhancement
built to revolutionize your agent and support strategy.

Flare CPG for Zendesk Sunshine

Flare CPG is a one-of-a-kind feature set built on Zendesk Sunshine to address a number of common issues and tasks faced by agents and other staff supporting customers in the Consumer Packaged Goods market sector.

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Core Features of Flare CPG

  • Search for, view, manage and anticipate potential product recall cases
  • Set thresholds of inquiries per product, UPC or Product group to trigger notifications to vested parties for selected events ie potential recall or spike in product suggestions
  • Search for in-store stock by postcode and radius
  • Manage discounts and coupons eligibility & delivery
  • Create physical mail
  • Send checks and coupons by physical mail
  • Consolidate, normalize and respond ‘in-line’ to client inquiries via ‘any’ social media, messaging app, chatbots and email/phone
  • Manage customer feedback and surveys

Benefits of Flare CPG

  • Since Flare CPG is built on Sunshine, agents can now complete many common tasks and workflows directly in Zendesk Sell & Support
  • Reduce the number of licenses required across platforms by enabling agents to trigger workflows and events without logging into integrated systems
  • Capture and inform on critical events before they turn into bigger problems
  • Greatly reduce bouncing customers between departments in order to solve their query
  • Bring uniformity, accuracy, and speed back to the support process

Zendesk Compatibility

Flare is built on Zendesk Sunshine.
Contact us to discuss igniting the potential of your Zendesk CX platforms with Flare.

Purchase Information

  • All FayeBSG products are based on an annual recurring subscription.
  • Includes all software updates for one year, an operating manual and unlimited email support.
  • Support emails go to support@fayebsg.com
  • Costs do not include professional services other than email support.
  • End User License Agreement here.
  • Implementation services not included but recommended. Call us for implementation pricing @ 818-280-4820.

To Learn More about Flare CPG

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