FayeBSG Hosting for SugarCRM
One of the coolest features SugarCRM offers to Sugar users is the option for CRM deployment alternatives. Having multiple deployment options allow Sugar users to get up and running quickly without a large investment in additional technology. With Sugar, you’ll always have full data access and be in complete control of where that data lives.
FayeBSG Client Cloud
FayeBSG extends the control and access you have with your CRM by providing and managing SugarCRM hosting for our clients. Using the FayeBSG Client Cloud means that you’ve got the most technical Sugar Partner managing your deployment. As your business expands you can customize your backup plan. You can set up nightly backups, or weekly, the choice is yours. Each backup is a complete snapshot of your full platform.
Optimized and Secure
The FayeBSG team has developed and optimized hosting environments to safeguard your cloud with a faster and more secure CRM experience. Our hosted environments are designed to enhance and accelerate your platform’s performance. We want you to have the best experience possible with Sugar, and a very important part of that experience is having a fast, secure and reliable hosting location.
Hosting Services Include
Support M-F 9-5 PST via email firstname.lastname@example.org and/or phone (818) 280-4820.
Support for Two (2) Subscriber-appointed contacts.
Support included is for hosting related issues, such as availability, performance, backups and security.
Sugar support is not included in the hosting package, additional charges apply (see hosting pricing sheet for more details).
4-hour response time for critical production-related issues. 24-hour response time for non-critical issues.
SSH or other server access is not included in non-custom hosting packages.
Daily backups of your SugarCRM environment.
All data is encrypted at rest (DB and File System).
Hosting customers must purchase an auto-renewable package of SugarCRM services. Package auto-renews when 1/4 of hours remain, an invoice will automatically be generated.
SugarCRM upgrades are not included in the hosting package. We will work with customers to determine an optimal upgrade path to update their SugarCRM instance. Additional costs may apply to upgrade to a new SugarCRM version.