Faye Club Overview

Your Professional Services Membership

Accelerate User Adoption. Receive Premiere Support. Boost Productivity.

Faye Club is a one-of-a-kind Services and Support Program

Faye Club Membership

5% off Professional Services

Club Service Desk

  • Unlimited email support
  • Can be used for: general support tickets, administration requests or custom reports
  • Includes Best Effort membership level of our Service Level Agreement (SLA)

Club Service Desk PRO

  • Can be used for: support tickets, training, administration, advisory,
    custom reports, and development
  • Up to 2 hours of work per month at Premium SLA, followed by perpetual Best Effort SLA
  • Additional communications with us via phone, email, and Slack

Club Bronze Pack

  • Includes Academy access, our self-service knowledge management portal with access to on-demand training and curated best practices content
  • Up to 60 hours of Professional Services at a Premium SLA per year

Club Silver Pack

  • Includes Academy access
  • Up to 120 hours of Professional Services at a Premium SLA per year

Club Gold Pack

  • Includes Academy access
  • Includes Faye Club Tools, which is a library of Faye Plugins and a discount on Faye Software (where applicable)
  • Up to 200 hours of Professional Services at a Premium SLA per year

Add-On Offerings Glossary &
Additional Membership Packs

Get the most value from Faye Club with these other great add-ons

  • Premium SLA – Initial response within 24 hours
  • Best Effort SLA – Initial response based on resource availability. No guarantee of response time
  • Unlimited access for all users to the learning
    portal with best practice CX material
  • Access to monthly CX learning webinars
  • Receive 10% discount on a variety of Faye Software, Enhancements and Add-Ons called
  • Additional Proactive Support Program with the following features:
  • Voice of the Customer Program
  • Data Purification Program
  • CRM Usage Assessment Program
  • 15% discount on Splash Gamification Platform
  • A dedicated team throughout the engagement lifecycle
  • A personal admin
  • Ensures continuity of resources

Accelerate User Adoption. Receive Premiere Support. Boost Productivity.

Faye Club is for clients looking to break-away from ordinary support programs.

Service Desk

Support at your fingertips, expertise you can count on.

Club Pack

The new way to engage professional services.

Add-Ons

Elevate your membership with an array of add-ons.

Benefits Include:

  • 5% off all professional services
  • Your personal CRM administrator
  • Dedicated Support Team
  • Access to award winning tools
  • Premium SLAs
  • User Adoption Programs
  • On-demand service hours
  • Unlimited support programs
  • Unlimited access to learning resources
  • Data purification programs
  • Custom reporting options
  • Voice of the customer programs
  • Access to monthly CX learning webinars
  • And much more

For a Membership Quote

Contact Us