Accelerate User Adoption. Receive Premier Support. Boost Productivity.
Noun. αξία • (axía) f (plural αξίες) The Greek word meaning value.
aXia is an annual subscription provided by Faye to clients to help them get the most out of their technology. From user adoption to enhanced productivity to premier support and more, aXia is a one-of-kind, annual subscription vehicle to increase the ROI of an organization’s investment in technology and related services.
aXia plans include a combination of support, professional service hours, service levels, ongoing training, and bundles of add-on products that enhance the productivity of your software.
aXia Plans Overview
Contact Us for Pricing | aXia for Sugar Bronze Bundle |
aXia for Sugar Silver Bundle |
aXia for Sugar Gold Bundle |
|
---|---|---|---|---|
Customer Success Package | ||||
Dedicated Account Manager | Included | Included | Included | |
aXia Academy Access | Included | Included | Included | |
Dedicated Training Office Hours | Included | Included | Included | |
New Release Advisory | Included | Included | Included | |
Quarterly Business Reviews | – | Included | Included | |
User Adoption Tool Add-On Package | ||||
Utilization Monitor Add-On | Included | Included | Included | |
Sales History Dashlet | Included | Included | Included | |
Splash Add-On | – | Included | Included | |
Dedicated User Adoption Coach | Included | Included | Included | |
Productivity Tool Add-On Package | ||||
aXia Tools include the following add-on packages:
|
Included | Included | Included | |
Slack Integration Add-On | Included | Included | Included | |
Zoom Integration Add-On | Included | Included | Included | |
Sugar Mobile e | – | Included | Included | |
Professional Services & Support Package | ||||
Services Included | Support, training, admin, advisory, development | Support, training, admin, advisory, development | Support, training, admin, advisory, development | |
Hours Included | Up to 36 hours per year |
Up to 72 hours per year |
Up to 144 hours per year |
|
Service Level | High Priority (same day response) |
Premium+ (4 hour response) |
Premium++ (2 hour response) |
|
Communication Channels | Email, Phone, Slack | Email, Phone, Slack | Email, Phone, Slack | |
Cost Savings | ||||
Software Discounts | NA | NA | Yes | |
Billing Rate Discounts | Yes | Yes | Yes |

Let’s talk aXia!