ActivePBX’s Contact Center Solution for SugarCRM
ActivePBX is a cloud-based business phone system that saves you money while increasing productivity and mobility. The system works with your existing broadband Internet connection, which eliminates the need for costly telecom hardware and traditional phone services.
ActiveCRM for SugarCRM is what’s called a “Computer Telephony Integration” or CTI. CTI is just technology that enables computers to interact with telephones.
ActiveCRM by ActivePBX for Sugar enhances company productivity through simpler outbound calling, superior relationship monitoring, follow-up activity, lead generation, and innovative analytics.
- Sync your entire list of inbound and outbound phone calls to Sugar. ActiveCRM will even tell you who in your company answered the call. The product will let you know who spoke to your lead or customer and what they spoke about.
- Sync your last customer emails from Sugar. You’ll never have to guess what that last conversation was with the customer. Start where you left off and gain more efficiency.
- Take notes and they will be displayed in the activities slider. Quickly check your latest notes. Have the necessary intelligence to close those deals and help customers all from one place.
Below you’ll find an on-demand webinar, we held with ActivePBX in which we covered:
- What is CTI?
- The benefits of CRM integrated with CTI
- Some use cases
- A Product Demo
Contact us if you’d like to learn more about ActiveCRM for Sugar!
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