In short, Tenfold allows you to connect your phone system with Sugar.
Expanded, Tenfold is a modern performance platform, built on cloud technologies and focused on unlocking the full value of customer relationships in a recurring revenue world.
Tenfold helps companies grow revenue by enhancing prospect and customer interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption and offering high-level actionable analytics.
With Tenfold, Sales, Marketing and Operations professionals benefit from:
- Increased revenue growth and customer satisfaction
- Improved efficiency of calls and data capture while improving CRM adoption
- Visibility and analytics into actions that lead and drive top performance
The Tenfold integration with Sugar seamlessly connects your existing phone system with your CRM in a matter of minutes, allowing organizations to capture every customer and prospect interaction, increase productivity, reduce response time and build better relationships.
Benefits of integrating Tenfold with Sugar include insight into:
- Advanced analytics dashboard and reporting
- Company-wide, team-based and user analytics
- Real-time and historic data
- Total Calls/Talk-time
- Average talk time
- Connect rate by hour
- Lead response time