Sugar Professional vs. Sugar Enterprise

Pro vs Ent[Updated Content as of 12/20/16]

With the release of Sugar verson 7.8, we wanted to make sure to update our Sugar Professional vs. Sugar Enterprise post with some of the newest features that each edition of Sugar includes.

This release will significantly benefit customers running all commercial editions with following updates:

  • Calls and meetings now have expanded types of recurrence available, especially concerning monthly recurrences.
  • Users will now be alerted of call and meeting invitees who will not receive email invites due to empty or invalid email addresses in Sugar.
  • The start dates in the Calls, Meetings, and Tasks subpanels are now highlighted according to when their start date occurs.
  • Email addresses are now validated when composing emails from Sidecar modules (e.g. via Emails subpanel in Accounts module) in order to detect any invalid emails.
  • Users now have the ability to refresh the records displayed in list views and subpanels by clicking the Refresh button to the right of the search bar.
  • Revenue Line Items, Quoted Line Items, and Product Catalog records can now have quantities of zero and allow for manual entry of fields typically calculated based on a non-zero quantity.
  • Users can now view a history of changes to audited fields for task records.
  • The shortcut key now supports the use of “Command” for Macs.
  • Users can now customize the key combinations which trigger Sugar’s shortcuts via the Keyboard Shortcuts page.
  • Dependent field formulas controlling a field’s visibility are now respected when previewing records via the list view’s intelligence pane.
  • Bar charts can now display the total for grouped data in report chart dashlets.
  • Email addresses containing UTF-8 non-English characters may now be saved.
  • The 7.8 release also includes the following updates for customers running Enterprise and Ultimate Editions:

  • When enabled by administrators, users can leverage a record’s Teams field to grant viewing, editing, etc. permissions to users with specific role configurations.
  • Sugar’s business process management tool, Process Author, is now called “Advanced Workflow”.
  • Administrators now have the ability to disable the Processes module via Administration > Role Management.
  • For records involved in running processes, locked fields are now clearly marked with a lock icon in record view, and alerts have been added to enforce locked fields in list view and import.
  • The Settings pop-up for business rule action elements now uses a dropdown list with type-ahead functionality.

  • [Here’s the original Sugar Professional vs. Sugar Enterprise post]


    Sugar helps you make personal, one-to-one connections with every customer. With Sugar, your entire organization can build better customer relationships that set you apart from your competitors, grow sales, improve satisfaction, and drive more effective marketing campaigns.

    With Sugar PurePrice®, companies get a clear and simple price – with no hidden fees. However in recent weeks Sugar announced that the popular Basic Sugar Workflow function (Notification/Alerts, Auto-update, Email Templates, Change Management) of Sugar Professional is being phased out. This means that if you’re a Sugar customer who utilizes Workflows, you will need to upgrade to Sugar Enterprise to continue to use them.

    All Sugar customers will be receiving information on upgrade promotions offers soon, but we wanted to take a moment show you the basic differences between price and features of Sugar Professional and Sugar Enterprise.

    Sugar Professional is currently $40 per user, per month and subject to a minimum of 10 users. Basic Sugar Professional features currently include:

  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • Reporting & Dashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Click here to view a Sugar Professional Product overview, but make sure to disregard Workflow information.

    Sugar Enterprise is currently $65 per user, per month and subject to minimum of 10 Users. Basic Sugar Enterprise features currently include:

  • Revenue Line Item Level Opportunity Tracking Forecasting
  • Product Level Quotes
  • Advanced Workflow
  • Role-based Views
  • 100 Concurrent Customer Self-service Portal Users
  • SQL-Based Reporting Access
  • Support for DB2, Oracle, SQL Server (On-site)
  • 12×5 (hours/days) Email and Phone Support
  • 60GB storage
  • Click here to view a Sugar Enterprise Product overview.

    You can view a full Sugar Editions Comparison sheet here, but disregard the Workflow section for Sugar Professional.