Integrating your Project Management Solution with your CRM will allow your team to:
- Stay on top of issues more timely
- Engage more effectively with your Customers
- Collaborate more effectively with team members
- Improve overall satisfaction related to customer service efforts
- Help you better understand and evaluate your customers
- Manage your business more effectively
The FayeBSG SugarCRM JIRA Integration Application gives users the ability to monitor and track JIRA issues from within the SugarCRM Ecosystem. CRM users can use dashboards and other standard Sugar tools to stay abreast of critical project developments from within Sugar, being able to look at issues by account, by type, and by priority. A Critical Issues Dashboard has been created for the Sugar home screen to allow users to be alerted when any issue becomes in danger of going over budget or past due.
You’ll have the ability to:
- View and access critical Issues from your CRM Dashboard
- Receive critical Issue alerts from within your CRM
- View your Issues as a list from within your CRM
- Search your Issues from within your CRM
- View Issue details from within your CRM
Get a first look at the integration, as FayeBSG will be hosting a webinar at 10.30am (PST), on Tuesday, June 18th 2013, to show how integrating SugarCRM with JIRA project management software will increase efficiency and productivity.
If you have any questions, please don’t hesitate to give us a call or send us an email at firstname.lastname@example.org