CRM: On-Demand or On-Site?

The rise of Software-as-a-Service (SaaS) is changing the way businesses pay for and use customer relationship management (CRM) software.

So the question is, Should your company’s CRM system be managed by an outside vendor or managed internally? To answer this question you need to assess your CRM options, functionality, customization, and access to integrations.

You also need to seek a vendor that offer multiple deployment options (SaaS, On-Site) with the ability to move between those options. As the business changes, your CRM requirements will too. Flexibility is paramount.

Download this Fact Point Group paper written by Tim Clack which outlines a decision-making framework to help companies decide which delivery option suits them best. It also offers case studies of SugarCRM customers to show how and why they chose a specific deployment option.

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