Flexibility, cost, extensibility: There are many different reasons for wanting to integrate SAP’s ERP functionality with a third party CRM solution. SugarCRM is an open source based customer relation management solution which is widely used and covers all essential CRM functionality in a professional way. Integrating SAP with SugarCRM is on the priority list of a lot of middle-sized to large companies. A flexible interface will allow what both systems on their own will hardly achieve: the seamless mapping of special customer scenarios, especially concerning SAP.
This white paper describes the basic structure of the SugarCRM-SAP interface from the perspective of continuous business processes. Click here to read more of how you can implement this integration for your company.