By using Freshworks’ CRM for customer service, you’ve proven that driving positive omnichannel customer experiences is a top priority.
And now that you’ve invested in the software, it’s time to make sure you utilize it to its full potential.
That’s where we can help.
At Faye, we’ve worked with hundreds of organizations to implement, manage, and optimize their customer support and CRM software.
Freshworks Jumpstart Packages
If your organization is ready to start using Freshworks, but you have limited expertise, time, and/or budget, then a Freshworks Jumpstart Package will be your best friend.
You’ve done the hard part of getting buy-in for a new system, let us take it from here.
Our Freshworks implementation services include expert configurations, admin and end-user training, and go-live support.
To learn more and receive a free quote, speak with a member of our team.
Our team helps design and build intelligent, automated employee experiences leveraging the power of Freshservice. Your internal support teams are empowered to do more through Freshservices incident management, AI-power service management, and their extensive automation platform.
Freshworks Efficiency Reviews
Just because you’re using Freshworks, doesn’t mean your support team has what they need to provide speedy, reliable support. You also need to make sure your software aligns with your processes and actually helps your agents perform their job more efficiently.
Our Freshworks Efficiency Reviews are a low-effort way to ensure your platform is doing its best job by helping you:
Identify ways to save time and money
Gain visibility and control of your support workflows
Turn your agents into revenue generators
Understand how to configure Freshworks so it scales with you
Speak with a member of our team for more information and pricing.
Selecting the right support software is just the beginning.
You’ll really start to reap the benefits of Freshworks when you establish a clear strategy, provide continuous training, and configure your technology so it evolves with you.
But, it’s not easy to do all of this on your own.
That’s why we created Axia for Freshworks—a managed service that bundles all of our capabilities into one annual subscription that includes Freshworks strategy, configuration, support, and training.
Provide personalized patient experiences, improve virtual care, and work seamlessly across distributed care teams and payer networks with Faye’s Freshworks services. With decades of experience helping organizations across the entire healthcare industry, we can help you drive more value from Freshworks. Oh, and did we mention we’re HIPAA compliant?
Build better products, improve channel communication, and close more deals with Faye’s Freshworks services. Our experts will help you integrate key customer communication channels into your Freshworks instance, customize your rep workspaces, and set up AI-powered automation for faster ticket deflection.
Improve transportation management, streamline supply chain logistics, and create loyal customers with Faye’s Freshworks services. Our consultants will help you implement lean processes within your Freshworks instance to drive efficiencies across your organization.
Meet growing customer expectations, provide personalized, omnichannel support, and grow revenue with Faye’s Freshworks services. We’ll enable you to perform 24/7 customer support, manage communication across your supply chain, and integrate your third-party apps into Freshworks so you can view, edit, and sync all of your customer data within a single browser.
Manage multiple brands, streamline agent processes, and resolve customer issues quickly with Faye’s Freshworks services. We’ll help you drive seamless communication across your entire supply chain, improve promotion and coupon management, and integrate your third-party apps into Freshworks so you can view, edit, and sync all of your customer data within a single browser.
As the 2024 CRM and CX Freshworks strategic partner of the year, we pride ourselves on having the highest number of Freshworks-certified professionals compared to any other partner. Our collaboration with Freshworks ensures that we offer unparalleled expertise and innovative solutions, helping businesses excel in customerengagement and support.
Join these companies on the path to outstanding customer support