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Welcome to the Software You've Always Wanted...

Have you ever wanted to make a phone call directly from your SugarCRM desktop application? Imagine the possibilities of being able to track phone calls and then automatically schedule follow-ups, all from within Sugar.

The FayeBSG SugarCRM – ShoreTel Integration Application is designed to simply and easily allow you to use your ShoreTel Phone System and your SugarCRM Application as one.

ShoreTel offers organizations of all sizes more than VoIP services: rather, ShoreTel delivers a complete VoIP business phone system that integrates voice, unified communications (UC), and contact center capabilities. Unlike many providers, ShoreTel’s VoIP telephone system is an all-in-one business communications solution; one that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.

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For Outgoing Calls, Sugar users can:

  • Initiate Click to Dial Functions with the click of a mouse
  • Automatically launch a Log Call screen after the Click to Dial screen to easily record the results of the call
  • Easily identify and track the outgoing call recipient as a contact, account or lead in Sugar
  • Smoothly schedule a reminder or follow-up call to touch base with the contact or lead in the future

For In-coming Calls, Sugar users can:

  • Receive a pop-up message from within Sugar alerting you to an in-coming call
  • Pop-up messages remain active while working in other programs or windows
  • Automatically launch a Log Call screen to easily record the results of the in-coming call
  • Easily add the in-coming call details as a contact or account or lead in Sugar
  • Effortlessly schedule a reminder or follow-up call to touch base with the contact or lead at some time in the future

We’ve designed the integration to be powerful in that it streamlines the entire Call to CRM process, but is still easy to install, easy to configure, and easy to use. View our SugarCRM-ShoreTel Integration Spec Sheet 2014 for more information or contact us anytime.

  • Shoretel Cloud Service
  • Sugar 6 and greater
  • Any other Shoretel Package and the ability to install the Shoretel Web SDK
  • Note: For on premise, only user station type lines are supported

  • All FayeBSG products are based on an annual recurring subscription.
  • Includes all software updates for one year, an operating manual and unlimited email support.
  • Support emails go to
  • Costs do not include professional services other than email support.


Sugar-ShoreTel Integration Pricing
$999 per year for Base Package (up to five users).
$100 per user, per year for additional users.

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Contact FayeBSG 818-280-4820
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