Supporting customers is a necessary and one of the most important parts of running a successful business. The internet has provided yet another dynamic and transforms the way customers wish to seek support – via multiple methods. With advancements in technology, organizations can offer high levels of customer support at a fraction of previous costs.
SugarCRM allows users to better manage their customer service and support operations in many ways. Users can address inbound customer communications via multiple channels, centrally store and manage important support information in a core Knowledgebase module.
Customers can also be offered self-service options via SugarCRM’s strong web portal technology offerings. Call center managers as well as other support leads can gain greater visibility into how the company is responding to customers through strong reporting tools that offer out of the box insight to service operations.
To find out more download the Grow Your Business Not Your Costs report.
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